At the same time that this increase in sales through the network occurs, legal norms must adapt to the new reality, and offer the protection due to all consumers.
THE MAIN CONSUMER RIGHTS ONLINE
As we have seen, it is one of the functions of the Law to adapt the existing regulations to the particular characteristics of the contracts of purchase and sale that are made in the distance.
Obtaining truthful and realistic information about everything that surrounds the purchase, the identity of the selling company, products and services that are hired, shipping costs, etc. All this must be known before the purchase.
PERSONAL DATA AND ITS PROTECTION
What use will be given to the personal data that the consumer provides when making the sales contract or request for services? For what purpose are these data requested? Next to this right is the access, cancellation, rectification and opposition, on the data provided.
LIMITS ON THE SUPPLY OF DATA
This right consists of not providing personal data that is not needed in the purchase. The data that the buyer will provide will only be those related to the transaction and he is not obliged to disclose any other information (political ideas, religious beliefs, his civil status, etc.).
EXPRESS CONSUMER CONSENT
In order for the seller to be able to use the data provided by the buyer for commercial purposes, it is a prerequisite that the consumer has expressly consented, by checking the corresponding box or alternatively.
Right to personalized attention. This attention will be received through means other than email; what will make it easier for the consumer to contact the selling company through means that guarantee direct communication. Examples are presence in person at the vendor's premises, or contact by telephone.
DIFFERENT MEANS OF PAYMENT
Different means of payment and the security thereof. The consumer will choose the means of payment that he prefers, among the various alternatives offered by the selling company.
MAXIMUM TIME FOR RECEIVING THE ORDER
Receipt of the order in the maximum of 30 days (unless specific agreement between seller and consumer). When the company can not deliver the order within that period, the consumer can recover the money paid until then; If the company fails to meet the delivery deadline, the buyer can demand financial compensation.
RIGHT OF WITHDRAWAL, REPLACEMENT AND REPAIR
When the consumer receives the product, he has 14 days to forego the purchase; If you find that it is not a product that the one who has received has requested, you can request the repair or replacement of the product. If this is not possible, the buyer can request a reduction in the price or the termination of the contract.
This guarantee extends for two years, the same period as when we make a face-to-face purchase. During the first six months, the guarantee is reinforced because it is understood that the possible defect is of origin, and it will be up to the seller to prove otherwise.
Writings SF Lawyers